Privacy Policy

We collect information you provide directly when you use our services, including:

• Account Information: name, email address, and contact details when you create an account or reach out to us.
• Service Data: server IP addresses, configuration details, and audit findings generated when you use our infrastructure services.
• Communication Data: messages and information you share through our contact forms, Discord server, or email correspondence.
• Payment Information: billing details processed securely through our third-party payment providers (Stripe and PayPal). We do not store full payment card details on our servers.
• Website Usage Data: IP address, browser and device information, collected via cookies and analytics tools.

We use the information we collect to:

• Provide, maintain, and improve our infrastructure security services.
• Perform security audits, monitoring, and hardening as requested.
• Communicate with you about your account, services, and support requests.
• Send important security alerts and service notifications.
• Detect, prevent, and address technical issues and security threats.
• Analyze website usage to improve our platform.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information. Data is shared only with:

• Stripe: payment processing (name, email, billing address, payment details).
• PayPal: payment processing (name, email, billing address, payment details).
• Google Analytics: anonymized website usage data.
• Discord: contact form submissions are posted to a private Discord webhook so we can respond to inquiries. Only the information you provide in the form is sent.
• Internal tools: in-house infrastructure and service performance metrics.
• Legal authorities: when required by law, court order, or valid legal process.
• Business transfers: in the event of a merger or acquisition, with prior notice.

SysCraft is not responsible for the privacy practices of third-party services. Our commitments apply only to infrastructure and services we directly operate under syscraft.tech and syscraftllc.com.

We use analytics cookies (Google Analytics) only with your consent to understand site usage. A single local preference is stored if you decline, so the consent banner does not reappear on every visit.

You can manage or withdraw consent at any time through the cookie consent banner, your browser settings, or the Cookie Settings link in the footer.

We protect your data with TLS/SSL encryption in transit and at rest, access controls on all internal systems, regular security audits, and incident response procedures.

No method of transmission or storage is 100% secure. If a breach occurs affecting your personal information, we will notify you without undue delay and report to relevant authorities within 72 hours where required by law.

• Billing & accounting records: retained for the duration of the business relationship and as required by law.
• Personal account data: retained while active; deleted on written request.
• Infrastructure metrics: retained for 45 days after service termination, then permanently deleted.
• Audit reports: retained for 12 months, or deleted earlier on request.

You may request to access, correct, delete, or receive a portable copy of your personal data at any time. We will respond within 30 days (or 45 days where permitted).

• California residents (CCPA): We do not sell or share your personal information. Contact us to confirm or exercise your CCPA rights.
• EU/UK residents (GDPR): We process your data on the basis of contract performance, legitimate interest, or consent. You have the right to lodge a complaint with your local supervisory authority.
• Minors: Our services are not directed at minors and are only available to individuals of legal age to enter a binding agreement. We do not knowingly collect data from minors.

SysCraft operates from the United States. If you access our services from outside the US, your data may be transferred to and processed in the US. By using our services, you consent to this transfer. We take appropriate steps to ensure your data is handled securely.

SysCraft is not liable for the privacy practices, data handling, or actions of any third-party services or platforms. Our commitment extends only to infrastructure and services we directly operate under syscraft.tech and syscraftllc.com.

We may update this policy at any time. Significant changes will be communicated via website notice or email.

Continued use of our services after changes take effect constitutes acceptance.

If you have questions or concerns about this privacy policy or our data practices, contact us at:

• Email: legal@syscraft.tech
• Discord: discord.syscraft.tech